We, here at Greengems.pk, aim to ensure your satisfaction with all the products you have ordered from us. However, if you’re unhappy for any reason, we have a solid 3-day Return & Exchange policy in place. Here’s what you need to know:

What can be exchanged?

• If the delivered product(s) species is different than what you had ordered.
• The exchange will be entertained only within 3 days of order delivery.

What cannot be exchanged?

• Due to the lighting used during photoshoots and the differences in the colors of screens, monitors, and displays, the exact color of the final product may slightly vary from what you see on your device, therefore the product(s) cannot be exchanged for this reason.
• Each plant has a different shape. So, exchange/return based on the plant’s shape cannot be accepted. However, we ship the plants that look best in shape.

What to do for Exchange

• Contact our customer service center by calling/WhatsApp us at 03319894959 between 9:00 AM-10:00 PM, Monday till Saturday. You can also send us an email along with the images of the defective product atinfo@greengems.pk.
• If your return is accepted, we’ll send you instructions on how and where to send your package at your own expense. Items sent back to us without first requesting a return will not be accepted.

Refund Policy

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be refunded the amount to your provided account details (Bank/JazzCash/EasyPaisa). Please remember it can take 7-10 days for the refund process.